Frequently asked questions to help you buy a voucher, a gift box or an item - FORT SAINT LAURENT HANDWRITTEN COLLECTION
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, allowing the recipient to book their dates at the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital format and can be given immediately. Our boxes allow you to offer an unforgettable night at our establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order. Digital delivery is immediate, while mail can take a few days. Take advantage of this flexibility to offer an exceptional moment at Fort Saint Laurent Handwritten Collection.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different beneficiaries. Each box will be personalized according to your wishes, with the possibility of offering various experiences such as a night in a Junior Suite Deluxe or a gourmet breakfast, within our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
How do I create a group fund and invite people?
To create a group gift and offer a gift box at Fort Saint-Laurent, select the dedicated option during your online purchase. You can then invite participants via email or link sharing, and customize your gift as you wish. Enjoy advantageous rates and secure payment directly with our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
How can I choose the amount for a gift card?
To choose the amount of a gift voucher, select from the available options according to your budget. You can opt for various experiences, such as a night in a Junior Suite Deluxe or a gourmet breakfast, offered by our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. FORT SAINT LAURENT HANDWRITTEN COLLECTION.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then start over selecting gift boxes for your loved ones at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time to make your loved ones happy. All the boxes will be included in a single order, for immediate digital delivery at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned box. You can also empty your entire cart using the dedicated option, at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
How do I purchase or give a gift box?
To offer a FORT SAINT LAURENT HANDWRITTEN COLLECTION gift box, select your box, add it to the cart, and complete your order by customizing the box with a message.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, with our gift checks, the beneficiary can choose among our different experiences, such as a night in a Junior Suite Deluxe or a gourmet breakfast with local flavors, at our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the conditions specified at the time of purchase. At FORT SAINT LAURENT HANDWRITTEN COLLECTION, you can take advantage of the immediate sending of your gift box in digital format, allowing the recipient to book their dates directly with the establishment.
Is the gift box customer service reachable by email?
You can email us at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, for an unforgettable stay at our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is the gift box customer service reachable by phone?
The customer service of the Fort Saint-Laurent hotel, Handwritten Collection can be reached by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. Enjoy your experience with FORT SAINT LAURENT HANDWRITTEN COLLECTION to the fullest.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is there a dedicated customer service for gift boxes?
The customer service team at FORT SAINT LAURENT HANDWRITTEN COLLECTION is at your disposal for any questions regarding your gift box. You can obtain detailed information about your stay at Hôtel Fort Saint-Laurent, a 4-star establishment combining historical charm and modern design, located on the heights of Lyon with a panoramic view of the city and the Rhône.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to guide you through the use of your gift box. You will find information about the booking terms, the validity of your box, and the services available at Hôtel Fort Saint-Laurent, FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to all the services of the Fort Saint-Laurent hotel, just like other guests. Make the most of your stay at this FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment, combining historical charm and modern design.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at our establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is parking included in my gift box?
Parking is not included in the FORT SAINT LAURENT HANDWRITTEN COLLECTION gift boxes.
Is breakfast included in my gift box?
Breakfast is not systematically included in the FORT SAINT LAURENT HANDWRITTEN COLLECTION gift boxes. Check the conditions of your box to see if this service is included.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at Hôtel Fort Saint-Laurent can enjoy special attention, including services such as a gourmet breakfast with local flavors or a signature cocktail on the panoramic terrace. The establishment combines historical charm and modern design to offer an unforgettable experience. FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink to enjoy on the panoramic terrace of our establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Should we bring towels to the Spa?
The towels are provided by the establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking, with options tailored to each recipient. The gift boxes are available in digital format for immediate sending, and your employees can book their dates directly with the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The boxes are sent immediately after purchase, and recipients can book their dates at the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options for your gift boxes. Volume discounts apply for large quantity purchases, with a customized quote based on the volume ordered at our FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated by providing your order number and the new details. This change is made according to the conditions of the establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account on our website. Your input is invaluable to us as we strive to improve and offer exceptional moments to our customers at our establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION.
How can I contact the store?
For any questions regarding your gift box or your stay, you can consult our website or send us a message via our online form. Our establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION, is located on the heights of Lyon and offers an unparalleled panoramic view of the city and the Rhône.
Is there a dress code for the gift box?
To fully enjoy your gift box at Fort Saint Laurent, elegant and casual attire is recommended, especially for evenings on our panoramic terrace. The establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION combines historical charm and modern design, and we invite you to dress accordingly to fully appreciate the experience.
From what age can I get a treatment?
The minimum age to receive a treatment is not specified on our website. We invite you to check the specific conditions of the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
How can one access the hotel from the airport?
To access the Fort Saint-Laurent hotel from the airport, you can choose to take a taxi or a private transportation service. The establishment is located on the heights of Lyon, offering a breathtaking view of the city and the Rhône, making it an ideal destination for a romantic getaway or a moment of relaxation. FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is the establishment accessible to people with reduced mobility?
Our establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION, is designed to accommodate people with reduced mobility with adapted facilities. The rooms and common areas are accessible to ensure a comfortable and pleasant stay.
Are pets allowed in the establishment?
The FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment accepts pets under certain conditions, which are specified at the time of booking.
Where can I find the menus?
The menus are available on our website, directly on the detailed page of each set. You will find all the necessary information to discover our gastronomic services at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
What are the hours of operation?
The opening hours of FORT SAINT LAURENT HANDWRITTEN COLLECTION vary depending on the services and the seasons. The terrace 'Rousse – La Terrasse Perchée' is open for moments of relaxation with a panoramic view of Lyon.
Is there parking available near the establishment?
The Hôtel Fort Saint-Laurent offers a private parking lot to facilitate your stay. You can thus fully enjoy your getaway in Lyon, with the peace of mind of having a reserved parking space. This service is provided by our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
What are the delivery methods for gift boxes/vouchers?
The FORT SAINT LAURENT HANDWRITTEN COLLECTION gift boxes are sent immediately by email in digital format, allowing the recipient to book their dates directly with the establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes. The gift box is sent immediately in digital format, allowing the recipient to book their dates at the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for unique experiences within our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer a unique experience at Fort Saint-Laurent. The digital format is sent immediately after your purchase, allowing the recipient to book their stay dates according to their availability. FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and careful packaging, reflecting the charm and refinement of our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is the gift box available in a digital format (e-gift box)?
Yes, you can give a digital gift box for the Fort Saint Laurent Handwritten Collection. Email delivery is immediate, allowing the recipient to book their dates directly with the establishment.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent in digital format, allowing the recipient to book their dates directly with the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Do you deliver gift boxes internationally?
Yes, we offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination. You can offer a unique experience with our FORT SAINT LAURENT HANDWRITTEN COLLECTION gift boxes.
What are the delivery times for gift boxes by mail?
The FORT SAINT LAURENT HANDWRITTEN COLLECTION gift boxes are shipped by mail within 24 to 48 hours after purchase, depending on stock availability.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is sent immediately in digital format, allowing the recipient to book their dates at the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing the recipient to book their dates at our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
How can I track my order?
You can track your order by logging into your account on our website. The gift box is sent immediately in digital format, allowing the recipient to reserve their dates at the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, as you prefer. The box is sent immediately after your purchase, allowing the recipient to reserve their stay dates at the Fort Saint-Laurent hotel. FORT SAINT LAURENT HANDWRITTEN COLLECTION.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is 2 to 5 business days depending on your location. Your gift voucher is sent immediately in digital format, allowing the recipient to book their dates at the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at the Fort Saint-Laurent hotel, according to the establishment's conditions. Take advantage of this opportunity to discover or rediscover our panoramic terrace and our rooms combining historical charm and modern design, in our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can my gift box be extended if not used?
The extension of your gift box depends on the conditions of the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment. These conditions are specified at the time of purchase.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. We invite you to check the terms specified at the time of purchase to know the possibilities of modification at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box depends on the reservation conditions of our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is it possible to reschedule without fees with a gift box?
The date can be postponed according to the reservation conditions of your gift box. The Fort Saint-Laurent hotel, with its panoramic view of Lyon and its historical atmosphere, will welcome you for a memorable getaway. Take advantage of this flexibility to organize your stay according to your availability at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. You can use it to book an experience at our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION, such as a night in a Junior Suite Deluxe with a view of the Rhône or a delicious breakfast with local flavors.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes are available for occasions like Valentine's Day, Christmas, or weddings. Discover our online offers for unforgettable moments at Fort Saint-Laurent, a 4-star hotel blending historic charm and modern design. Enjoy romantic getaways or privileged moments of relaxation with the FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends. For example, you can give a night in our Junior Suite Deluxe with a view of the Rhône for a romantic getaway, or a signature cocktail on our panoramic terrace for a friendly moment. Discover our selection of gift boxes to find the perfect offer at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries, allowing you to benefit from the best rates directly from our establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the Fort Saint-Laurent hotel, such as a night in a Junior Suite Deluxe with a view of the Rhône or a gourmet breakfast with local flavors. You can offer these exceptional moments with confidence, with the quality guarantee of our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on availability at the time of booking. For example, you can exchange a massage for a facial treatment depending on the offers available at the Fort Saint-Laurent hotel, which combines historical charm and modern design FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is online payment secure?
The online payment for your gift box is fully secured on our official FORT SAINT LAURENT HANDWRITTEN COLLECTION platform.
Is payment via group or shared payment possible?
Payment via group or shared pot is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to allow you to experience a unique stay at Fort Saint-Laurent, a 4-star hotel combining historical charm and modern design. You can enjoy an overnight stay or a gourmet moment at our establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift boxes at our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You will then receive a digital gift box to give, allowing the recipient to book their dates directly with the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Businesses can pay by bank transfer or administrative mandate for their purchases of gift boxes. This option is available to facilitate professional transactions at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our FORT SAINT LAURENT HANDWRITTEN COLLECTION website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your payment, you can use a credit card, PayPal, Apple Pay, or Google Pay. At FORT SAINT LAURENT HANDWRITTEN COLLECTION, we guarantee a secure and direct payment to the establishment.
Can I receive an invoice after my purchase?
After your purchase, an invoice will be sent to you by email. You can also view it in your customer account on our FORT SAINT LAURENT HANDWRITTEN COLLECTION website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and direct with the establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Simply check its validity and usage in the terms and conditions of our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift set, you can pay by credit card, PayPal, or bank transfer. The payment is secure and you benefit from the best price by purchasing directly from the establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the box for a unique and thoughtful touch, at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can we add options to your gift box offers?
The gift boxes from FORT SAINT LAURENT HANDWRITTEN COLLECTION can be customized to your liking. For example, you can add a gourmet breakfast or a signature cocktail on the panoramic terrace. The options vary depending on the boxes, with unique experiences such as a night in a Junior Suite Deluxe facing the Rhône or a getaway in the heart of an ancient fort, combining authentic charm and modern comfort at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options when you place your order online. You can customize the packaging to your liking to provide an even more memorable experience for your loved ones, at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. Choose and personalize your gift box to your liking at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
How do I request a refund for a gift box purchased online?
The refund of an online purchased gift box is possible according to the purchase conditions. The gift boxes are valid for a night of escape at the heart of the former Fort Saint-Laurent, combining authentic charm and modern comfort, or for gourmet and wellness experiences. FORT SAINT LAURENT HANDWRITTEN COLLECTION.
If a paper gift box is lost, can you issue a new one?
In case of loss of your FORT SAINT LAURENT HANDWRITTEN COLLECTION paper gift box, a duplicate can be sent to you subject to availability. The digital gift box is sent immediately after purchase, which avoids any risk of loss. FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. You can offer an unforgettable night or a moment of relaxation to your loved ones at our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the conditions of the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The gift box you purchase to give cannot be exchanged or refunded, as it is a service provision. This policy applies to all gift boxes sold by our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the general terms and conditions of our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, we invite you to provide us with a photo as soon as possible. We will process your request quickly according to the conditions of our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased for Hôtel Fort Saint-Laurent depends on the general terms and conditions available on the gift box description page. These terms specify the refund conditions in case of change of mind after purchase at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately can no longer be used. We advise you to check the establishment's conditions to know any possible extension options at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
How can I redeem the cashback?
To use your gift box, simply present it upon reservation or arrival at the hotel FORT SAINT LAURENT HANDWRITTEN COLLECTION. The box can be used for one night in a Junior Suite Deluxe, a gourmet breakfast, a signature cocktail on the panoramic terrace, or an escape night at our establishment.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the reservation and usage conditions. At FORT SAINT LAURENT HANDWRITTEN COLLECTION, refunds are processed within 14 days after the request is validated.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment are generally neither exchangeable nor refundable. They offer the freedom to choose an exceptional moment among our services, such as a night in a Junior Suite Deluxe or a gourmet breakfast with local flavors.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the establishment's availability. You can check the available dates during your reservation at Fort Saint Laurent Handwritten Collection.
Is booking with a gift box subject to availability?
The reservation with a gift box at Hôtel Fort Saint-Laurent is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as soon as possible. FORT SAINT LAURENT HANDWRITTEN COLLECTION.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password and fully enjoy your gift box at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can I use my gift box on the weekend?
The use of your gift box on the weekend at Hôtel Fort Saint-Laurent depends on availability. This 4-star establishment, located on the heights of Lyon, offers an exceptional panoramic view and a perched terrace for unforgettable moments. Check the reservation conditions to fully enjoy your stay at the FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can I use my gift box on holidays?
The use of your gift box at Hôtel Fort Saint-Laurent is possible on holidays, subject to availability. You will be able to enjoy the panoramic view of Lyon and the historical charm of our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment. The beneficiary can book their dates directly with the hotel to enjoy their experience.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION, subject to availability and the conditions mentioned on the box.
Can I make a reservation by phone with my gift box?
Telephone reservation is possible with your gift box at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can I make a reservation by email with my gift box?
Booking with a gift box can be done directly at the Fort Saint-Laurent hotel, which offers elegant rooms and a panoramic terrace with an unbeatable view of Lyon. Enjoy your stay at this emblematic establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is perfectly possible to exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. You can take advantage of this flexibility to adapt your experience to your desires, at our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges or options, such as extras or services not included, are at your expense. Enjoy your experience at our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is my gift box personalized?
Your gift box is personalized with the recipient's name indicated at the time of purchase. It is valid for one night or an experience within our establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can my gift box be used all at once?
Yes, your gift box for the FORT SAINT LAURENT HANDWRITTEN COLLECTION can be used all at once. You can fully enjoy the experience offered, whether it's for a night in a Junior Suite Deluxe with a view of the Rhône, a gourmet breakfast, or a signature cocktail on the panoramic terrace. Enjoy your exceptional moment at our FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services within our FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Is my gift box valid in only one establishment?
Your gift box is valid only for services at the Hôtel Fort Saint-Laurent, located on the heights of Lyon and offering a panoramic view of the city and the Rhône. You will thus be able to enjoy the historical elegance and modern design of our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. Enjoy your stay at Fort Saint-Laurent to admire the panoramic view of Lyon and the Rhône, in a setting that combines historical charm and modern design. FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can someone else use my gift box?
Your gift box is personalized and reserved for your exclusive use. You can enjoy the unique experience offered by the Hôtel Fort Saint Laurent, with its panoramic view of Lyon and its atmosphere blending historical charm and modern design. FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of your gift box. These terms are specified on your box, within our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival at the Fort Saint-Laurent hotel. This establishment combines historical charm with modern design, offering a panoramic view of Lyon and the Rhône. FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Do you accept pets?
The Fort Saint-Laurent hotel, a FORT SAINT LAURENT HANDWRITTEN COLLECTION property, does not accept pets.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Hôtel Fort Saint-Laurent, log in to your account and follow the instructions on our website. You can then choose your stay dates and enjoy the unique experience offered by our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest and fully enjoy your experience at our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, depending on the availability at the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
What are the check-in and check-out times?
The check-in and check-out times at Hôtel Fort Saint-Laurent are typically set at 3:00 PM for check-in and 12:00 PM for check-out. These times may vary depending on availability and the conditions of your reservation at our establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION.
What services are included in a gift certificate?
The services included in your gift voucher depend on the experience chosen, such as a night in a Junior Suite Deluxe with a view of the Rhône, a gourmet breakfast with local flavors, or a signature cocktail on our panoramic terrace. You will enjoy an exceptional moment at our establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION.
What is the difference between a gift box and a free amount voucher?
A gift box allows you to choose from specific experiences like a night in a Junior Suite Deluxe or a gourmet breakfast, while a voucher with a free amount gives you the freedom to pay for a service of your choice. Take advantage of these options to experience an exceptional moment at Fort Saint-Laurent, a 4-star hotel combining historical charm and modern design, located on the heights of Lyon with an unbeatable view of the city and the Rhône. FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase for an unforgettable night at Fort Saint-Laurent, combining historical charm and modern design. Enjoy the elegance of our establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION.
How do I use a gift box during booking?
To use your gift box, the beneficiary simply needs to book directly with the Fort Saint-Laurent hotel by mentioning the unique code provided. The booking can be made to enjoy a night in a Deluxe Junior Suite, a gourmet breakfast, or a signature cocktail on the panoramic terrace, depending on the chosen box. All terms are specified upon purchase of the box at FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order so that the beneficiary can fully enjoy their experience at our establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At FORT SAINT LAURENT HANDWRITTEN COLLECTION, we commit to offering an exceptional experience, with gift boxes valid for a set duration, allowing your loved ones to fully enjoy their stay or gastronomic moment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you immediately after verification of your details and order number, according to the conditions of the establishment FORT SAINT LAURENT HANDWRITTEN COLLECTION.
What is the validity period of a gift box?
The FORT SAINT LAURENT HANDWRITTEN COLLECTION gift boxes are valid for one year from the date of purchase, offering flexibility to plan an unforgettable getaway in Lyon.
Are children allowed?
The Fort Saint-Laurent Hotel, part of the FORT SAINT LAURENT HANDWRITTEN COLLECTION, welcomes children, but it is recommended to check the specific conditions at the time of booking to ensure a stay suitable for the whole family.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not spend the entire value of the gift box, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the FORT SAINT LAURENT HANDWRITTEN COLLECTION establishment.
Is the spa access private?
Access to the spa at the Fort Saint-Laurent hotel depends on the specific conditions of your gift box. To fully enjoy your stay, check the details included in your FORT SAINT LAURENT HANDWRITTEN COLLECTION gift box.
What types of gift boxes do you offer?
We offer gift boxes for romantic getaways, unforgettable nights with a view of the Rhône, delicious local-flavored breakfasts, and privileged moments on our panoramic terrace with a signature cocktail. These experiences are designed to create unique memories at our establishment, FORT SAINT LAURENT HANDWRITTEN COLLECTION.